Customer Engagement
Build stronger relationships. Drive impact. Master the skills to excel in customer engagement through practical, hands-on training.
Days of Training
Learning Modules
Practical Focus
Real-World Impact
About This Training
Customer Engagement (CE) has become a key pillar in the life sciences industry. Today, professionals interacting with healthcare customers are expected to deliver meaningful conversations, long-term partnerships, and to integrate digital components seamlessly into the customer journey.
At Smelt Academy, we help teams and individuals excel in customer engagement through practical, hands-on training in communication, relationship building, and omnichannel integration.
Duration
2 days of intensive, interactive training
Format
In-person workshops with practical exercises and role-plays
Group Size
Optimal groups of 12-20 participants for interactive learning
Outcomes
Certification and ongoing support materials included
Example Training Modules
Each module is designed to build practical skills and drive behavioral change
Giving & Receiving Feedback
Learn how to provide and receive feedback effectively. Understand how feedback influences team performance, customer relationships, and overall business outcomes.
Engage & Grow
A unique approach to boosting team productivity, engagement, and commitment, while enhancing relationships with key stakeholders.
Communication for Medics
Enhance your communication skills with a focus on asking the right questions, identifying needs and barriers, effectively closing conversations, and using constructive tension to influence outcomes.
Omnichannel Integration
Master the seamless integration of digital tools into your customer journey. Learn strategies for multi-channel engagement and customer relationship management.
Who Should Attend?
Client-Focus Professionals
In pharma and life sciences looking to enhance their engagement skills
Team Leaders & Managers
Responsible for customer engagement and team development
Medical Professionals
Seeking to strengthen communication with stakeholders and colleagues
Digital-First Professionals
Looking to integrate digital tools into customer interactions
Learning Outcomes
- Behavioral change in customer interactions
- Stronger engagement with prospects and stakeholders
- Improved communication clarity and effectiveness
- Enhanced ability to identify customer needs
- Confidence in handling difficult conversations
- Integration of digital tools into workflow
Training Approach
Understand
Deep dive into customer engagement principles and psychology
Practice
Hands-on exercises and realistic role-playing scenarios
Apply
Real-world case studies and action planning for your role
Ready to Strengthen Your Customer Engagement?
Discover how our training can help you and your team build stronger, more productive relationships with customers and stakeholders.